Terms of Service

Last Updated: 2 February 2025

Welcome to krystellbarraza.com. These Terms of Service ("Terms") govern your use of krystellbarraza.com (the "Site") and the purchase of products from Krystell Barraza LLC ("we," "us," or "our"). By accessing our Site or placing an order, you agree to be bound by these Terms.

1. ACCEPTANCE OF TERMS

By accessing and using this Site, and by ordering any products from Krystell Barraza LLC, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these Terms, please do not use our Site or place orders.

2. MODIFICATIONS

We reserve the right to modify these Terms at any time, at our sole discretion. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site following the posting of changes constitutes your acceptance of such changes.

3. THIRD PARTY SITES AND SERVICES

The Site may contain links to third-party websites, services, and resources that are not owned or controlled by Krystell Barraza LLC. We provide these links for your convenience only and are not responsible for:

The content, products, or services offered on third-party websites
Any changes or updates to third-party websites
The privacy practices or business policies of these websites
Any damages or losses arising from your use of third-party websites

When you leave our Site through these links, you do so at your own risk. We encourage you to review the terms of service and privacy policies of any third-party websites you visit.

4. PRIVACY POLICY

This Privacy Policy describes how Krystell Barraza LLC ("we," "us," or "our") collects, uses, and protects your personal information when you visit krystellbarraza.com (the "Site") or make a purchase from us.

Collection and Use of Information We collect personal information that you voluntarily provide when visiting our Site or placing an order, including but not limited to:

Contact information (name, email address, shipping address)
Payment information
Order history and preferences
Communications with us

How We Use Your Information We use your personal information to:

Process and fulfill your orders
Communicate with you about your orders
Send you updates about our products and special offers (with your consent)
Improve our services and website experience
Comply with legal obligations

Marketing Communications With your consent, we may send you marketing communications about our products, services, and special offers. You can opt-out of these communications at any time by:

Clicking the "unsubscribe" link in our emails
Contacting us at contact@krystellbarraza.com

5. COOKIES

This section complements our Cookie Preferences page and provides additional legal information about our use of cookies and similar tracking technologies on krystellbarraza.com.

Legal Basis When you visit our website, we use cookies and similar technologies as outlined in our Cookie Preferences page. These technologies are used in accordance with privacy laws and regulations, including applicable data protection requirements.

Cookie Usage We employ different types of cookies:

Essential Cookies: Required for basic site functionality
Analytics Cookies: Help us understand site usage
Functional Cookies: Enable enhanced features
Marketing Cookies: Support our advertising efforts

Data Protection We are committed to protecting your privacy:

We do not sell or trade cookie data to third parties
Cookie data is encrypted and securely stored
We retain cookie data only as long as necessary
No personally identifiable information is stored in cookies without your consent

Management & Control For detailed information about managing your cookie preferences, including how to opt-out of specific cookie types, please visit our Cookie Preferences page.

6. PERSONAL INFORMATION AND DATA PROTECTION

This section explains how Krystell Barraza LLC collects, uses, and protects your personal information.

Collection and Use We collect personal information that you provide when you:

Create an account
Place an order
Sign up for our newsletter
Contact our customer service
Interact with our website

This information may include your name, email address, shipping address, and order details.

How We Use Your Information Your personal information helps us:

Process and fulfill your orders
Provide customer support
Send order updates and tracking information
Share product launches and special offers (with your consent)
Improve our services

Your Rights You have the right to:

Access your personal information
Request deletion of your data
Opt-out of marketing communications
Update your preferences
Request information about how your data is used

Data Protection We are committed to protecting your privacy and maintaining the security of your personal information. We use industry-standard security measures to protect your data.

Contact Us For questions about your personal information or to exercise your privacy rights, please contact us at contact@krystellbarraza.com.

7. PAYMENT TERMS

Accepted Payment Methods We accept credit and debit cards including Visa, MasterCard, American Express, JCB, Discover, and Diners Club. Prepaid and gift cards from accepted providers are also welcome, along with digital payment services like PayPal and Apple Pay. For your convenience, we offer flexible payment options through Afterpay and Klarna.

Payment Processing All transactions are processed securely through Stripe. Your payment information is encrypted using SSL technology, and we do not store your card details. Payment is only charged when your order is processed.

Authorization and Validation All payments are subject to validation checks and authorization. We reserve the right to cancel orders if payment authorization fails, and the card issuer's decision regarding payment authorization is final. By placing an order, you confirm that the payment details provided are valid and correct.

Pricing and Ownership Prices are as shown at the time of order placement. Shipping costs and payment fees are disclosed before purchase confirmation. Products remain the property of Krystell Barraza LLC until paid in full. All displayed prices are in USD unless otherwise noted.

Security All payments are processed in a secure environment using industry-standard encryption and security measures. Your financial information is never stored on our servers. Any suspicious activity will be investigated.

By placing an order, you acknowledge and agree to these payment terms.

8. RETURNS

General Information We accept returns on eligible items within 14 days of delivery for U.S. orders. Returns will be refunded to the original payment method, excluding shipping fees. Once we receive your return, please allow up to 7 days for processing. You will receive an email confirmation when your return is processed, and refunds typically appear within 2-7 business days, depending on your bank.

Return Conditions All returned items must be unworn, undamaged, and in original sellable condition. This includes all original packaging, tags, and documentation. Items showing signs of wear, alteration, or use will be returned to sender. To initiate a return, please submit your request to contact@krystellbarraza.com.

Non-Returnable Items For quality and hygiene reasons, we cannot accept returns on: sale items (all sale purchases are final), lingerie and swimwear, hair accessories, hosiery, international orders, items with removed or damaged hygiene strips, and items received outside the 14-day return window.

Process Return shipping costs are the responsibility of the customer, and all returns are subject to inspection upon arrival. Items returned in non-sellable condition may be subject to partial refund based on the item's residual value. Please note that shipping and handling fees are non-refundable.

Additional Policies We reserve the right to refuse returns or assess fees for returns that do not meet our conditions. Multiple returns may be subject to review.